Terms & Conditions

In-Short: Services involve inherent risks (material removal, heat, chemicals), causing variable outcomes—you assume all disclosed risks. You represent lawful ownership/possession and fully disclose prior damage; engraving proof approval is final and binding (you’re responsible for approved errors). You release and indemnify Maslool from material inherent risks and pre-existing defects; liability limited to the service fee or AED 200.

10.1 Scope of Services & Inherent Risks

10.1.1 Services Offered by Maslool

(a) Maslool offers specialized technical services performed by trained personnel using professional equipment at its facility located at Shop 49, M-Floor, Al Rais Shopping Centre, Dubai, including but not limited to:

• Knife and tool sharpening services: Edge restoration, edge repair, bevel grinding, angle correction, re-profiling, thinning, micro-bevel application, convex edge grinding, and sharpening of various edge types (straight edges, serrated edges, tanto points, recurve blades, specialized tools);
• Surface restoration and refinishing services: Rust removal, corrosion treatment, oxidation removal, patina stabilization or removal, scratch removal, polishing (from coarse to mirror finish), satin finishing, bead-blasting, surface preparation, protective coating application, and cosmetic restoration;
• Laser engraving and marking services: Text engraving, logo engraving, graphic engraving, serialization, personalization, custom designs, commemorative inscriptions, and permanent marking on metal, wood, composite, and other suitable materials;
• Handle and hardware services: Handle refinishing, hardware cleaning, pivot adjustment, fastener replacement, and minor repairs (where technically feasible and safe);
• Other specialized services: As advertised, quoted, or agreed upon in writing on a case-by-case basis.

(b) Services are performed on customer-supplied items only (items brought to Maslool by the customer for service). Maslool does not manufacture knives or tools except where expressly contracted for custom fabrication projects.

(c) All services are performed at Maslool’s sole discretion and are subject to technical feasibility, safety assessment, legal compliance review, and acceptance of these Terms.

10.1.2 Inherent Material Risks & Process Hazards

(a) Nature of Services: The services offered by Maslool involve inherently invasive, abrasive, thermal, chemical, and mechanical processes that carry material-dependent and process-inherent risks that cannot be entirely eliminated, even with the exercise of reasonable skill and care.

(b) Abrasive Material Removal Processes: Sharpening, grinding, sanding, honing, polishing, and buffing involve the intentional removal of material from the surface and edge of the item using abrasive media (grinding belts, stones, compounds, wheels, brushes), which inherently carry risks including but not limited to:

• Removal of surface coatings, plating, or treatments;
• Alteration of blade geometry, profile, thickness, or edge angle;
• Generation of friction heat that may affect heat treatment, cause discoloration, or stress adhesives;
• Creation of micro-scratches, witness marks, or tool marks;
• Uneven material removal due to variations in hardness, prior wear patterns, or operator technique;

(c) Heat Generation: Grinding, laser engraving, and polishing generate heat through friction or laser energy, which may cause:

• Localized discoloration or “heat tint” (straw, blue, purple, or black oxidation) on carbon steels, tool steels, and some stainless alloys;
• Softening or loss of temper (loss of hardness) in localized areas if excessive heat is generated (though Maslool employs cooling techniques and temperature management to minimize this risk, it cannot be entirely eliminated for all materials under all conditions);
• Thermal stress that may propagate or reveal pre-existing cracks, voids, or stress fractures;
• Weakening or failure of adhesives, epoxies, or bonding agents in handles, scales, liners, or composite construction;
• Warping, distortion, or dimensional change in thin or heat-sensitive materials;

(d) Chemical Treatments: Rust removal, etching, patina treatment, cleaning, and protective coating application involve the use of chemical agents (acids, bases, solvents, rust removers, oils, waxes, etchants, cleaners, degreasers), which may cause:

• Discoloration, staining, or color change in base metal, handles, or non-metallic components;
• Alteration or removal of existing patina, Damascus etch patterns, or surface finishes;
• Chemical reactions with unknown prior coatings, treatments, or residues;
• Etching or surface texture changes;
• Incompatibility with certain alloys, composites, or adhesives;

(e) Mechanical Stress & Fixturing: Clamping, fixturing, securing, and handling items during service operations impose mechanical stress, including:

• Clamping pressure that may stress adhesives, crack brittle handle materials (bone, antler, micarta, G10), or reveal hidden structural weaknesses;
• Vibration from grinding, buffing, or engraving equipment that may loosen fasteners, weaken adhesives, or propagate cracks;
• Risk of accidental slippage, tool contact, or handling marks;

(f) Laser Engraving-Specific Risks: Laser engraving involves focused high-energy laser beams that vaporize, ablate, or oxidize material, which may cause:

• Localized heat-affected zones (HAZ) with discoloration or microstructural changes;
• Depth and contrast variations based on material properties, surface finish, and laser parameters;
• Potential for micro-cracking in very hard or brittle materials;
• Interaction with unknown coatings or surface treatments;
• Permanent marking that cannot be removed without material removal;

10.1.3 Variable and Unpredictable Outcomes

(a) Material Dependency: The outcome of services is highly dependent on factors largely or entirely outside Maslool’s control, including but not limited to:

• Alloy composition and metallurgy: Carbon content, alloying elements (chromium, vanadium, molybdenum, tungsten, nickel, etc.), carbide structure, grain structure, and phase composition determine grindability, polish-ability, corrosion resistance, hardness, toughness, and response to heat, chemicals, and abrasion;
• Heat treatment state: Hardness (Rockwell HRC), temper, case-hardening depth, through-hardening vs. differential hardening, stress state, and prior thermal history affect material behavior during grinding, polishing, and laser engraving;
• Prior damage and use history: Chips, cracks, stress fractures, deformation, corrosion pitting, prior sharpening (especially by unskilled operators or aggressive methods), prior repairs, and cumulative wear affect the feasibility, difficulty, and outcome of restoration;
• Surface coatings and treatments: Factory or aftermarket coatings (DLC, Cerakote, PVD, anodizing, plating, paint, powder coating), passivation layers, bluing, case-hardening, or other surface treatments may behave unpredictably during grinding, chemical treatment, or laser engraving (may peel, discolor, etch unevenly, or interact with chemicals);
• Adhesives and construction methods: Type, quality, age, and condition of adhesives (epoxy, cyanoacrylate, polyurethane, natural resins) and construction methods (full tang, hidden tang, through-construction, compression-fit, pinned, bolted, glued) affect susceptibility to heat, vibration, and chemical exposure;
• Hidden defects and latent flaws: Voids, inclusions, delamination, micro-cracks, stress fractures, poor welds, cold shuts, forging laps, hydrogen embrittlement, or other manufacturing defects that are not visible or detectable prior to service may be revealed, exposed, or worsened by service operations;
• Age, condition, and provenance: Age, storage conditions, maintenance history, and unknown prior modifications or repairs affect material integrity and service outcomes;

(b) Limits of Prediction and Control: Even with professional equipment, trained personnel, and best-practice techniques, Maslool cannot predict or control with absolute certainty how a specific item will respond to service operations due to the variables listed above. Every item is unique, and outcomes may vary even between nominally identical items from the same manufacturer.

10.1.4 No Guarantee of Specific Performance, Aesthetic, or Outcome Metrics

(a) Performance Metrics Not Warranted: While Maslool will use commercially reasonable skill, care, and professional techniques consistent with industry standards, Maslool does not guarantee, warrant, or promise specific performance outcomes, including but not limited to:

• Specific edge retention duration (how long the edge remains sharp in use);
• Specific sharpness level measured by standardized tests (e.g., BESS sharpness tester scores);
• Specific hardness retention or Rockwell hardness values after service;
• Specific cutting performance characteristics (slice testing, push-cutting, rope-cutting, or any other performance metrics);
• Resistance to chipping, rolling, or deformation under specific use conditions;
• Specific edge geometry or angle measurements (while target angles may be discussed, exact replication is not guaranteed due to material and equipment tolerances);

(b) Aesthetic Outcomes Not Warranted: Maslool does not guarantee, warrant, or promise specific aesthetic outcomes, including but not limited to:

• Mirror polish finish (achievability and uniformity depend on alloy composition, heat treatment, prior surface condition, and inherent material characteristics);
• Exact color matching, contrast matching, or finish matching to adjacent areas or original factory finish;
• Uniformity of finish across different alloy types, heat-treated zones, or weld lines (e.g., Damascus blades, San Mai blades, laminated steels);
• Restoration to “factory new” or “as-new” appearance (restoration aims to improve condition but cannot always replicate original factory finish, especially for vintage, heavily worn, or damaged items);
• Specific laser engraving darkness, depth perception, contrast, or visibility under all lighting conditions (see Section 10.4.4);

(c) Best-Efforts Standard: Maslool will perform services using commercially reasonable skill and care consistent with industry standards for knife and tool sharpening, restoration, and laser engraving services, but outcomes are on a best-efforts basis and are subject to the inherent limitations, risks, and variability described in this Section 10.1.

10.1.5 Customer Acknowledgment of Risks

By submitting an item for service and proceeding with service after disclosure of these risks, you acknowledge, understand, and expressly agree that:

(a) You have read, understood, and accept the inherent risks, variable outcomes, and limitations described in this Section 10.1;

(b) You understand that services involve material removal, heat, chemicals, and mechanical stress that carry risks that cannot be entirely eliminated;

(c) You understand that outcomes are highly material-dependent and may vary unpredictably;

(d) You accept that Maslool cannot and does not guarantee specific performance, aesthetic, or outcome metrics;

(e) You voluntarily assume all risks inherent in the services and waive any claim that Maslool failed to adequately warn or disclose risks.

10.2 Customer Representations, Warranties & Covenants

By submitting an item for service to Maslool (whether in person, via courier, or through any other means), you represent, warrant, covenant, and confirm to Maslool, with the knowledge and intent that Maslool will rely on these representations and warranties in accepting the item and performing services, that each of the following statements is true, accurate, complete, and not misleading as of the date of submission and continuously throughout the service period:

10.2.1 Legal Ownership & Authority

(a) You are the lawful owner of the item with full legal and beneficial ownership, good and marketable title, and all rights to possess, use, modify, and authorize services on the item, free and clear of any liens, charges, encumbrances, claims, or adverse interests; OR

(b) You have express written authorization from the lawful owner (such as a signed letter of authorization, power of attorney, or corporate authorization) to submit the item for service, and you have provided or will provide such authorization to Maslool upon request; OR

(c) You are a legal representative, executor, administrator, trustee, or guardian with lawful authority to act on behalf of the owner, and you have provided or will provide documentary evidence of such authority upon request;

10.2.2 Lawful Possession & Compliance with UAE Law

(a) Your possession, ownership, and custody of the item is lawful and compliant with all applicable UAE federal laws, Emirate-level laws, and local regulations, including but not limited to:

• Federal Law No. 3 of 2009 on Arms, Ammunition, Explosives, Military Equipment and Hazardous Materials (as amended by Federal Law No. 7 of 2017);
• Relevant Cabinet Resolutions and Ministerial Decisions implementing or amending Federal Law No. 3 of 2009;
• Emirate-specific regulations on weapons licensing, possession, carriage, and storage (Dubai Police General Department of Protective Security and Emergency regulations, Abu Dhabi Police Weapons and Explosives Department regulations, or equivalent regulations in other Emirates);
• Customs and import regulations (if the item was imported into the UAE);

(b) If the item is a regulated item (knife, blade, tool, or implement subject to licensing, permit, age restriction, or possession requirements under UAE law), you:

• Hold all necessary valid and current permits, licenses, or authorizations required for lawful possession;
• Are not prohibited from possessing such items by court order, administrative decision, criminal conviction, or statutory disqualification;
• Will provide copies of permits, licenses, or authorizations to Maslool upon request for compliance verification;

(c) The item is not concealed, carried, or possessed in violation of UAE Penal Code (Federal Decree-Law No. 31 of 2021) provisions prohibiting unlawful carriage, possession, or display of weapons, blades, or dangerous implements;

10.2.3 Not Stolen, Disputed, or Subject to Legal Claims

(a) The item is not stolen property, lost property, misappropriated property, or property obtained through fraud, theft, robbery, burglary, embezzlement, or any other unlawful means;

(b) The item is not subject to any legal hold, restraining order, seizure order, court order, or governmental restriction that prohibits modification, transfer, or service;

(c) The item is not evidence in any criminal, civil, administrative, or regulatory investigation, proceeding, or litigation, and is not required to be preserved in its current state for evidentiary, forensic, or legal purposes;

(d) The item is not subject to any lien, pledge, charge, security interest, financing statement, mortgage, or other encumbrance that restricts or prohibits modification or service without the consent of the lienholder or secured party;

(e) There are no pending or threatened claims, disputes, or legal proceedings involving the item (ownership disputes, warranty claims, product liability claims, insurance claims, or other claims) that would make performance of services unlawful, imprudent, or a violation of third-party rights;

10.2.4 Full and Accurate Disclosure of Material Facts

(a) You have fully, accurately, and completely disclosed to Maslool (orally at the time of submission and/or in writing on intake forms, service requests, or communications) all material facts, conditions, and history relevant to the item and the requested service, including but not limited to:

(i) Prior Modifications, Repairs, or Services:

• All prior sharpening, grinding, re-profiling, or edge work (including identification of service providers and methods used);
• All prior restoration, refinishing, polishing, coating, or surface treatments;
• All prior repairs, including blade repairs, handle repairs, hardware replacement, re-handling, or structural repairs;
• All modifications from factory original condition (edge modifications, tip modifications, handle modifications, hardware changes, aftermarket parts or upgrades);
• All prior laser engraving, etching, stamping, or marking;

(ii) Known Defects, Damage, or Structural Issues:

• Any visible or known cracks, fractures, stress cracks, hairline cracks, or propagating cracks in the blade, tang, handle, or hardware;
• Any voids, gaps, delamination, separation, or loose components (loose handles, loose scales, loose liners, loose fasteners, loose pivots);
• Any chips, gouges, edge damage, tip damage, or missing material;
• Any corrosion, pitting, rust, oxidation, or material loss beyond superficial surface rust;
• Any warping, bending, distortion, or misalignment;
• Any known or suspected metallurgical defects, heat treatment defects, or manufacturing defects;

(iii) Non-Factory Treatments, Coatings, or Composites:

• All aftermarket coatings, plating, anodizing, painting, or surface treatments applied by third parties or prior owners;
• All adhesives, epoxies, cements, or bonding agents used in assembly or repairs (type, age, and condition if known);
• All composite, laminated, or multi-material construction details relevant to service;

(iv) Unusual History or Exposure:

• Exposure to extreme heat (fire, forge work, accidental overheating, heat damage);
• Exposure to extreme cold (cryogenic treatment, freezing);
• Exposure to corrosive or aggressive chemicals (acids, bases, saltwater, industrial chemicals, solvents);
• Immersion in saltwater or prolonged exposure to marine environments;
• Exposure to electrical current, welding, or electromagnetic fields;
• Involvement in accidents, impacts, or traumatic events that may have caused hidden damage;
• Long-term storage in adverse conditions (high humidity, uncontrolled temperature, contact with incompatible materials);
• Any history or suspicion of the item being a counterfeit, replica, or unlicensed reproduction;

(b) You understand that failure to disclose material facts may result in:

• Inability to achieve desired service outcomes;
• Increased risk of damage, failure, or adverse outcomes during service;
• Voiding of any warranties or remedies under Section 9.2;
• Refusal to perform or complete service;
• Liability for damages or losses caused by undisclosed conditions (see Section 10.7);

10.2.5 Compliance with Export Controls & Sanctions

(a) If the item, or any technical data, specifications, or design details related to the item, is subject to export controls, dual-use controls, or strategic goods regulations under:

• UAE Cabinet Resolution No. 22 of 2023 Regarding the Export Control List;
• Federal Law No. 13 of 2007 on the Control of International Trade in Arms, Ammunition, Explosives and Military Equipment;
• International export control regimes (Wassenaar Arrangement, MTCR, NSG, AG, etc.);
• Foreign export control laws (U.S. EAR, ITAR, EU Dual-Use Regulation, UK Export Control Order, etc.);

You confirm that:

• You hold all necessary export licenses, authorizations, or exemptions required for submission of the item for service, and any cross-border movement (if applicable);
• Maslool’s performance of services does not constitute an unlawful export, re-export, transfer, or deemed export under applicable law;
• You have obtained all necessary end-user certifications, destination control statements, or compliance documentation;

(b) You are not, and are not acting on behalf of, any person or entity:

• Designated on UAE, UN, EU, UK, or U.S. (OFAC) sanctions lists;
• Located in or organized under the laws of a sanctioned jurisdiction;
• Engaged in prohibited end-uses (WMD proliferation, military end-uses in sanctioned countries, terrorism, etc.);

10.2.6 Accuracy, Completeness & Lawfulness of Instructions

(a) All instructions, specifications, designs, text, measurements, dimensions, angles, finishes, graphics, logos, names, dates, and other details you provide for services (whether orally, in writing, via email, via WhatsApp, via intake forms, or via proofs/approvals) are:

• Accurate, complete, and correct to the best of your knowledge;
• Lawful and do not infringe intellectual property rights (trademarks, copyrights, rights of publicity) of third parties;
• Appropriate and authorized for the intended use and do not violate any contractual, confidential, or proprietary obligations;
• Final and binding once approved (see Section 10.4 for laser engraving proofs);

(b) You accept full responsibility for the accuracy and lawfulness of all information and instructions provided, and you agree to indemnify Maslool for any claims arising from inaccurate, unlawful, or infringing instructions (see Section 10.7).

10.2.7 Continuing Obligation & Update Requirement

(a) The representations and warranties in this Section 10.2 are continuing representations that remain true and accurate throughout the period the item is in Maslool’s possession and custody.

(b) If any representation or warranty becomes untrue, inaccurate, or misleading at any time (e.g., you discover the item is subject to a legal claim, you recall additional undisclosed prior damage, or your ownership or possession becomes unlawful), you must immediately notify Maslool in writing and may be required to retrieve the item and cancel the service.

10.2.8 Consequences of Breach of Representations or Warranties

If any representation or warranty in this Section 10.2 is or becomes false, inaccurate, misleading, or breached:

(a) Maslool may, in its sole discretion:

• Refuse to perform or complete the service;
• Suspend service pending clarification, verification, or provision of additional documentation;
• Terminate the service agreement and require immediate retrieval of the item;
• Withhold delivery of the completed item pending resolution;
• Report the matter to competent UAE authorities (Dubai Police, customs, regulatory authorities) if illegal conduct is suspected;
• Retain or surrender the item to authorities if required or advisable under UAE law;

(b) You shall:

• Forfeit any right to refund of service fees, deposits, or advance payments;
• Remain liable for any service charges, costs, or fees incurred prior to discovery of the breach;
• Indemnify Maslool for all claims, liabilities, losses, damages, fines, penalties, legal fees, and costs arising from or related to the breach (see Section 10.7.3);

(c) Any warranties, remedies, or protections you would otherwise be entitled to under Section 9.2 or other provisions of these Terms are voided and of no effect;

(d) Maslool shall have no liability for refusal to perform, suspension, termination, withholding, reporting, or any other action taken in good faith in response to a breach or suspected breach of representations or warranties.

10.3 Acknowledgment & Voluntary Assumption of Foreseeable Service Risks

By proceeding with services after disclosure of the inherent risks in Section 10.1 and after having the opportunity to ask questions, seek clarification, decline service, or withdraw the item, you expressly and unambiguously acknowledge, understand, accept, and voluntarily assume all of the following foreseeable material-behavior risks and service-related outcomes, and you agree that such outcomes are inherent to the services, do not constitute defects in workmanship, and do not constitute breach of warranty or breach of contract:

10.3.1 Micro-Chipping, Edge Imperfections & Wire Edge

(a) Micro-chipping: Microscopic chips, micro-fractures, or edge irregularities (typically visible only under magnification) may occur during grinding, honing, or stropping operations, particularly on:

• Very hard alloys (60+ HRC);
• Brittle or carbide-rich steels (high-vanadium steels, high-tungsten steels, powder metallurgy steels);
• Steels with coarse carbide structure or non-uniform heat treatment;
• Edges ground to very acute angles (less than 15 degrees per side);
• Edges with pre-existing micro-cracks or stress concentrations;

(b) Wire edge or burr formation: A thin, weak “wire edge” or burr may form on the edge during sharpening and may require stropping or deburring, which may not always be 100% successful on all alloys;

(c) Edge irregularities: Minor variations in edge straightness, uniformity, or smoothness may occur due to material inhomogeneities, prior wear patterns, or abrasive behavior;

You accept these outcomes as inherent to abrasive sharpening processes.

10.3.2 Geometry, Profile & Thickness Changes

(a) Material removal is intentional and permanent: Sharpening, grinding, and restoration inherently involve the removal of material, which is permanent and irreversible. Material removal results in:

• Reduction in blade thickness (stock removal behind the edge);
• Reduction in blade width (height from spine to edge);
• Shortening of blade length (if tip damage repair is required);
• Alteration of edge profile, contour, or shape;

(b) Profile changes: If significant edge damage (chips, gouges, bent tips, broken tips, roll-over) is present and requires repair, the blade profile (curve, shape, tip geometry) may be altered to remove the damage and restore a functional edge. Exact replication of original factory profile may not be possible, especially if extensive damage repair is required.

(c) Edge angle changes: While target edge angles may be discussed, exact replication of prior or factory edge angles is not guaranteed due to:

• Variability in prior sharpening history (unknown prior angles);
• Material behavior during grinding (harder steels require different techniques than softer steels);
• Equipment and technique limitations (hand sharpening vs. machine sharpening, freehand vs. guided systems);
• Tradeoffs between sharpness, durability, and edge stability for the intended use;

(d) Asymmetry or unevenness: Minor asymmetry or unevenness in edge bevels, grinds, or profiles may occur, particularly on:

• Items with prior uneven or improper sharpening;
• Items with hard-to-access areas (recurves, deep bellies, serrations);
• Items with non-uniform heat treatment or hardness variation across the blade;

You accept these outcomes as inherent to material removal and damage repair processes.

10.3.3 Finish Variation, Color Variation & Witness Marks

(a) Finish variation and transition zones: Polishing, grinding, sanding, or chemical treatments applied to localized areas (rust spots, scratches, damaged areas) may result in:

• Visible transition zones or boundaries between treated and untreated areas;
• Color variation, shade variation, or contrast differences between restored areas and surrounding original finish;
• Texture differences (matte vs. satin vs. polished) that may not perfectly match adjacent areas;
• Loss of uniformity in factory finish (e.g., bead-blasted finish, hand-rubbed satin finish, or stonewash finish may not be perfectly replicable);

(b) Witness marks and tool marks: Grinding, sanding, buffing, and polishing may leave visible witness marks, scratch patterns, tool marks, or directional grain that are characteristic of the abrasive process and technique used. While efforts are made to minimize or blend these marks, complete elimination may not be possible or may require removal of excessive material.

(c) Contrast and reflectivity differences: Polished areas may exhibit different reflectivity, gloss level, or contrast compared to original factory finish, and may show fingerprints, smudges, or scratches more readily.

(d) Damascus, pattern-welded, or laminated blades: Damascus etch patterns, San Mai cladding lines, or laminated steel contrast may be altered, reduced, or lost during grinding or polishing, and re-etching (if performed) may not precisely replicate the original pattern visibility, contrast, or aesthetic due to:

• Material removal altering the layer geometry;
• Variation in etchant response across different steels or heat-treated zones;
• Prior etch depth and chemistry differences;

You accept these outcomes as inherent to surface restoration and finishing processes.

10.3.4 Heat Tint, Discoloration & Oxidation

(a) Heat tint from grinding: Friction heat generated during grinding (even with cooling techniques such as water cooling, frequent dipping, or slow speeds) may cause localized surface oxidation visible as:

• Straw, gold, blue, purple, or black discoloration (temper colors) on carbon steels, tool steels, and some stainless steels;
• Darkening or color shift in heat-affected zones adjacent to the edge or ground areas;

(b) Heat tint is primarily a cosmetic effect: In most cases, localized heat tint visible on the surface does not indicate loss of through-hardness or significant loss of temper, as modern grinding techniques and cooling methods limit heat penetration. However, Maslool makes no warranty regarding retention of specific hardness values after grinding (see Section 10.1.4).

(c) Heat tint from laser engraving: Laser engraving generates localized intense heat that causes oxidation and discoloration in the engraved area and immediate heat-affected zone (HAZ). This is an inherent and unavoidable characteristic of laser engraving and is the mechanism by which contrast is created. Discoloration may include:

• Black, dark gray, brown, blue, or rainbow oxidation in and around engraved areas;
• Halo or shadow effects around engraved features;
• Variation in color intensity based on laser parameters, material composition, and surface finish;

(d) Non-uniform oxidation response: Different alloys, heat-treated zones, and surface finishes respond differently to heat and oxidation, resulting in non-uniform color development that is material-dependent and cannot be precisely controlled or predicted.

You accept heat tint and discoloration as inherent to grinding and laser engraving processes.

10.3.5 Patina, Etch Pattern & Surface Finish Alteration

(a) Patina removal or alteration: Rust removal, polishing, or chemical treatments will remove, reduce, or alter any existing patina (natural oxidation layer, aged finish, user-developed color, or forced patina). Patina cannot be selectively preserved in treated areas.

(b) Damascus etch pattern alteration: Grinding or polishing Damascus, pattern-welded, or laminated blades will remove or reduce the etched pattern contrast. Re-etching (if requested and performed) may result in:

• Different contrast, darkness, or pattern visibility compared to the original factory etch;
• Uneven etch depth or contrast due to material removal, heat treatment variation, or prior etch history;
• Etch patterns that do not precisely match the original aesthetic;

(c) Factory finish loss: Restoration processes may remove or alter factory-applied finishes, including:

• Stonewash, tumbled, or distressed finishes;
• Hand-rubbed satin or brushed finishes with specific directional grain;
• Bead-blasted or media-blasted textures;
• Blackened, blued, or chemically darkened finishes;
• Clear coatings, waxes, or protective layers;

Factory finishes that are removed cannot always be precisely replicated, as original factory methods, equipment, and processes may differ from Maslool’s capabilities.

You accept alteration or loss of patina, etch patterns, and factory finishes as inherent to restoration processes.

10.3.6 Adhesive Weakening, Handle Loosening & Component Separation

(a) Adhesive sensitivity to heat, vibration, and chemicals: Adhesives, epoxies, cements, and bonding agents used in knife and tool construction (handle scales, liners, bolsters, guards, pommels, composite handle materials) may be weakened, softened, or caused to fail by:

• Heat from grinding (conducted through the tang or blade into the handle);
• Heat from laser engraving (if engraving is performed on or near handle components);
• Vibration from grinding, buffing, or engraving equipment;
• Chemical exposure from rust removers, solvents, cleaners, or etchants (which may penetrate gaps or seams and attack adhesives);

(b) Increased risk for older, non-professional, or degraded adhesives: The risk of adhesive failure is higher for:

• Vintage, antique, or older knives with aged, degraded, or unknown adhesives;
• Knives assembled with weak, improper, or inadequate adhesives (e.g., cyanoacrylate/”super glue” instead of structural epoxy);
• Knives with prior repairs or modifications using unknown adhesives;
• Knives with pre-existing loose, weak, or failing adhesives (which may not have been disclosed or detectable prior to service);

(c) Possible outcomes of adhesive failure: Adhesive failure may result in:

• Handle scales, liners, or bolsters becoming loose, shifting, or separating;
• Gaps, voids, or rattling;
• Need for disassembly and re-assembly with new adhesive (additional service, not covered under warranty);
• In severe cases, permanent damage to handle components if separation causes cracking or breaking;

(d) No warranty for adhesive integrity: Maslool does not warrant the integrity, strength, or durability of adhesives, and adhesive failure is excluded from warranty coverage (see Section 9.3.5 and 9.3.6).

You accept the risk of adhesive weakening or failure as inherent to heat-generating and vibration-generating service processes.

10.3.7 Loss, Reduction, or Alteration of Markings, Engravings & Inscriptions

(a) Polishing and grinding remove surface material: Any markings, inscriptions, stamps, engravings, logos, serial numbers, or text present on surfaces that are polished, ground, or refinished may be reduced, lightened, or completely removed, including:

• Factory maker’s marks, brand logos, or model designations;
• Serial numbers or date codes;
• Prior custom engravings, personalizations, or commemorative inscriptions;
• Military, organizational, or historical markings;

(b) Faint or shallow markings at higher risk: Faint, shallow, worn, or lightly-stamped markings are at highest risk of loss during restoration. Deep, well-defined roll-stamped or engraved markings may survive with reduced visibility.

(c) Laser engraving is permanent: Laser engraving performed by Maslool is permanent and cannot be removed without grinding away the engraved material (which will leave a depression, alter geometry, and may not be aesthetically acceptable).

You accept the risk of loss or alteration of existing markings and the permanence of new laser engraving.

10.3.8 Revelation or Worsening of Pre-Existing Hidden Defects

(a) Service operations may reveal hidden defects: Grinding, polishing, chemical treatment, heat generation, vibration, and mechanical stress may reveal, expose, or cause the manifestation of pre-existing hidden defects, latent flaws, or incipient failures that were not visible, detectable, or symptomatic prior to service, including but not limited to:

• Hidden cracks or fractures that propagate (extend or open up) due to grinding stress, heat stress, or vibration;
• Voids, inclusions, or delamination in the blade material or between laminated layers that become visible when surface material is removed;
• Weak or failing welds (in welded construction or Damascus blades) that separate or open up;
• Corrosion or pitting beneath surface rust or coatings that becomes visible when rust or coatings are removed;
• Stress fractures or fatigue cracks from prior overstress, impact, or cyclic loading that become visible or propagate;
• Poor heat treatment (soft spots, hard spots, decarburization, case-hardening defects) that becomes apparent during grinding or use after sharpening;

(b) Revelation is not causation: The revelation or manifestation of a pre-existing hidden defect during or after service does not mean that the service caused the defect. The defect existed prior to service but was hidden, dormant, or asymptomatic. Service operations acted as a “stress test” or “exposure mechanism” that made the defect visible or symptomatic.

(c) No liability for pre-existing defects: Maslool is not liable for pre-existing hidden defects or for damage, failure, or unusability of the item resulting from revelation or propagation of pre-existing defects (see Section 9.3.5 and Section 10.7).

You accept the risk that service operations may reveal pre-existing hidden defects, and you agree that such revelation does not constitute a defect in Maslool’s workmanship or a breach of warranty.

10.3.9 Final Acknowledgment & Waiver of Claims for Inherent Risks

By proceeding with services, you IRREVOCABLY AND UNCONDITIONALLY:

(a) Acknowledge that you have been fully informed of and understand the inherent risks, variable outcomes, material-dependent behaviors, and limitations described in Sections 10.1 and 10.3;

(b) Accept and assume all such risks voluntarily and with full knowledge;

(c) Agree that the outcomes and risks described in this Section 10.3 are foreseeable, inherent to the services, and do not constitute:

• Defects in workmanship;
• Breach of warranty;
• Breach of contract;
• Negligence or fault on the part of Maslool;
• Grounds for refund, re-performance, compensation, or damages;

(d) Waive and release any and all claims, demands, or causes of action against the Maslool Parties (as defined in Section 10.7) arising from or related to the inherent risks and outcomes described in this Section 10.3, to the maximum extent permitted by UAE law (subject to preservation of mandatory non-waivable consumer rights under Section 9.5 and non-excludable liabilities under Section 10.7.2(d)).

10.4 Laser Engraving Proofs, Approval Process & Final Sale Terms

10.4.1 Mandatory Proof Requirement for Laser Engraving

(a) No engraving without approved proof: Maslool will not proceed with laser engraving until you have reviewed and provided express written approval of a digital proof showing the final engraving design, content, layout, and placement.

(b) Proof delivery method: The digital proof will be provided to you via:

• Email (to the email address you provided);
• WhatsApp (to the mobile number you provided);
• In-person review on a computer, tablet, or printed proof sheet (if you are present at the Store).

(c) Proof content: The proof will show, to the best of Maslool’s ability using digital mockup tools:

• Text content: Full text exactly as it will be engraved, including spelling, capitalization, punctuation, numbers, symbols, and special characters;
• Font style and size: The font typeface, style (bold, italic, regular), and approximate size;
• Logo or graphic layout: For logos, graphics, or images, the layout, proportions, level of detail, and any simplification or adaptation required for laser engraving;
• Placement and orientation: The location of the engraving on the item (blade, handle, spine, ricasso, bolster, etc.) and orientation (horizontal, vertical, angled);
• Approximate visual representation: A digital mockup or overlay showing how the engraving will appear on the item (note: actual engraved appearance will vary based on material, finish, and laser parameters—see Section 10.4.4);

10.4.2 Customer Review & Approval Obligations

(a) Careful review required: You must carefully and thoroughly review the proof for:

• Accuracy: Verify that all text, names, dates, numbers, spelling, grammar, punctuation, and capitalization are correct and exactly as you intend;
• Completeness: Verify that no text or design elements are missing, truncated, or incorrectly positioned;
• Layout and aesthetics: Verify that the layout, size, proportion, spacing, alignment, and overall appearance are acceptable and satisfactory to you;
• Placement: Verify that the location and orientation on the item are correct and acceptable;
• Legibility and suitability: Verify that the design is legible, appropriate, and suitable for the intended purpose;

(b) Opportunity to request changes: If any aspect of the proof is incorrect, unsatisfactory, or requires changes, you must notify Maslool in writing (email reply, WhatsApp message, or in-person request) and request revisions before approving the proof. Maslool will make reasonable revisions and provide a revised proof for your review.

(c) Written approval required: You must provide express written approval of the final proof before engraving will proceed. Written approval may be provided by:

• Email reply stating “Approved,” “Proceed,” “OK to engrave,” or similar clear affirmative confirmation;
• WhatsApp message with clear affirmative confirmation;
• Signature on a printed proof form (if in-person);
• Click or tap on an “Approve” button in a digital proof review system (if implemented);

(d) Approval is final and binding: Once you provide written approval, the proof is FINAL, BINDING, and IRREVOCABLE. No further changes, corrections, or revisions are possible after engraving has been performed.

10.4.3 Maslool Not Responsible for Approved Content Errors

IMPORTANT: Once you approve a proof, Maslool is NOT RESPONSIBLE OR LIABLE for:

(a) Spelling errors, typos, or grammatical errors present in the approved proof (misspelled names, incorrect dates, typos, punctuation errors, grammar errors, capitalization errors);

(b) Incorrect or inaccurate content (wrong names, wrong dates, wrong quotes, wrong logos, wrong information) that was present in the approved proof;

(c) Logo, graphic, or design errors (incorrect logos, outdated logos, wrong images, poor-quality source images, design elements that were present in the approved proof);

(d) Layout, placement, size, or orientation that was shown in and approved in the proof, even if you later decide it is unsatisfactory, aesthetically displeasing, or not as you intended;

(e) Aesthetic preferences or subjective dissatisfaction with the approved design, even if you later change your mind or decide you don’t like the appearance;

Maslool’s sole responsibility is to engrave the item in substantial conformance with the approved proof. Errors, inaccuracies, or content present in the approved proof are your sole responsibility and are not covered by warranty, refund, or remedy (except as provided in Section 10.4.6 for Maslool errors in execution).

10.4.4 Material-Dependent Contrast, Depth & Visual Variability

(a) Engraving appearance is material-dependent: The visual appearance of laser engraving (contrast, darkness, depth perception, sharpness, clarity) is highly dependent on material properties and surface characteristics, including but not limited to:

(i) Alloy Type & Composition:

• Carbon steels and tool steels (1095, 1084, O1, D2, etc.): Generally produce dark, high-contrast engraving due to rapid oxidation and carbon content;
• Stainless steels (400-series, 154CM, VG-10, etc.): Produce moderate to dark engraving, with variability based on chromium content and passivation layer;
• High-chromium stainless steels (S30V, S35VN, M390, 20CV, etc.): May produce lighter, lower-contrast engraving due to corrosion resistance and oxide layer characteristics;
• Titanium and titanium alloys: Produce color-shift engraving (rainbow, blue, gold, purple) rather than dark engraving, due to oxide interference effects;
• Coated steels (DLC, Cerakote, PVD, anodized, painted): Engraving removes coating to reveal base metal; contrast depends on coating color, base metal color, and coating thickness;

(ii) Surface Finish:

• Polished or mirror finishes: Show sharp, high-contrast engraving with clear edges;
• Satin or brushed finishes: Show moderate contrast with slightly softer edges;
• Bead-blasted or matte finishes: Show lower contrast and may appear less defined due to surface texture scattering light;
• Stonewashed or tumbled finishes: Show variable contrast with engraving competing visually with surface texture;

(iii) Laser Parameters:

• Power, speed, frequency, focus depth, and number of passes are adjusted based on material and desired outcome, but exact outcomes are variable and cannot be precisely predicted or guaranteed;

(b) No guarantee of specific appearance: Maslool does not guarantee or warrant:

• Specific darkness, blackness, or contrast level;
• Specific depth or three-dimensional appearance;
• Uniformity across different materials, alloys, or surface finishes;
• Visibility under all lighting conditions (engraving may be more or less visible depending on angle, lighting direction, and intensity);
• Exact matching to sample engravings, photographs, or prior work (every item is unique);

(c) Proof is a design mockup, not a color/contrast guarantee: The digital proof shows design, layout, and placement, but does not accurately represent the actual engraved appearance, contrast, darkness, or depth, which are material-dependent and cannot be accurately simulated in a digital proof.

(d) Variability is inherent and not a defect: Variation in engraving appearance due to material properties, surface finish, or laser behavior is inherent, expected, and not a defect in workmanship or breach of warranty (see Section 10.3.4(c)).

10.4.5 Custom & Engraved Work Final Sale Policy

(a) All custom-designed or laser-engraved items are FINAL SALE and are not eligible for:

• Return;
• Exchange;
• Refund (of engraving fee or item cost);
• Cancellation after engraving has been performed;

(b) Rationale: Custom and engraved work is personalized, unique, and not re-sellable to other customers. Once engraving is performed, the item has been permanently altered and cannot be restored to its original condition or re-sold.

(c) Exceptions: The only exceptions to the final sale policy are: (i) Maslool Error in Execution (see Section 10.4.6): If Maslool engraves content, layout, or placement that materially differs from the approved proof due to Maslool’s error, and the error is not attributable to approved proof content or material-dependent variability; (ii) Defect in Workmanship (covered under Section 9.2): If there is a defect in the workmanship of the engraving itself (e.g., engraving is grossly misaligned, incomplete, or illegible due to equipment malfunction or operator error, not due to material properties);

10.4.6 Remedy for Maslool Error in Engraving Execution

(a) Maslool error defined: A “Maslool error” in engraving execution occurs if and only if:

• The engraved content (text, numbers, symbols, layout, placement) materially differs from the content, layout, or placement shown in and approved in the final proof;
• The difference is objectively verifiable (not subjective aesthetic preference);
• The difference is caused by Maslool’s error in transcription, programming, setup, or execution (e.g., wrong text entered, wrong file used, wrong item engraved, wrong location, wrong orientation);
• The difference is not caused by approved proof content errors, material-dependent variability, inherent risks described in Section 10.3, or customer-caused factors;

(b) Exclusive remedy: If a Maslool error in engraving execution is proven (burden of proof on customer), the exclusive remedy is (at Maslool’s sole discretion): (i) Re-Engraving (if technically feasible): Engrave the correct content in a different location on the same item or on a replacement item (if available and if Maslool agrees to provide a replacement), at no additional charge; (ii) Partial Refund: Refund the engraving fee (not the item cost), if re-engraving is not feasible or acceptable;

(c) No other remedies: You are not entitled to:

• Full refund of item cost;
• Replacement of the item (unless Maslool voluntarily agrees);
• Compensation for diminished value, emotional distress, inconvenience, or other damages;
• Consequential, incidental, or punitive damages;

(d) Maslool determination is final: Maslool’s determination as to whether an error constitutes a “Maslool error in execution” eligible for remedy, or is instead an approved proof content error, material-dependent outcome, or inherent risk, is final and binding, except in cases of manifest bad faith or gross error.

10.5 Right to Refuse, Modify, or Discontinue Service

Maslool reserves the absolute and unconditional right, exercisable in its sole and unfettered discretion and without any obligation to provide reasons, justification, or prior notice, to refuse, decline, modify the scope of, suspend, or discontinue any service request, at any stage (before commencement, during performance, or before completion), if in Maslool’s reasonable assessment or good-faith belief any of the following circumstances exist or may exist:

10.5.1 Safety, Health & Environmental Risks

(a) The service presents or may present an unacceptable risk of injury, harm, or death to Maslool personnel, customers, visitors, or the public;

(b) The item, materials, or processes involved present health hazards (toxic materials, hazardous substances, biological hazards, radioactive materials, asbestos, lead, carcinogens, respiratory hazards);

(c) The service presents environmental hazards (generation of hazardous waste, toxic fumes, flammable vapors, explosive dust, or materials requiring specialized disposal or regulatory permits);

(d) The service requires use of processes, chemicals, equipment, or techniques that exceed Maslool’s safety protocols, insurance coverage, or legal authorization;

10.5.2 Legal, Regulatory & Compliance Concerns

(a) The service would require or result in modification of the item in a manner that renders it non-compliant with UAE law, including but not limited to:

• Conversion to a prohibited weapon configuration (e.g., modification to create an automatic knife, gravity knife, disguised weapon, or weapon prohibited under Federal Law No. 3 of 2009);
• Removal, alteration, or obliteration of legally-required markings, serial numbers, tracemarks, or identification required by regulatory authorities;
• Creation of a weapon, tool, or implement that would be illegal to possess, carry, or transfer under UAE federal or Emirate-level law;

(b) The item is or may be stolen property, counterfeit, contraband, or unlawfully possessed, and acceptance or service would expose Maslool to criminal liability, civil liability, or forfeiture risk;

(c) The service involves or may involve export-controlled items, technology, or technical data and Maslool lacks necessary export licenses, authorizations, or compliance clearances;

(d) The customer or beneficial owner is or may be a sanctioned person, entity, or jurisdiction, or the transaction may violate AML/CFT, sanctions, or counter-terrorism financing laws;

(e) The service request involves content, designs, or inscriptions that violate intellectual property rights (trademarks, copyrights, trade dress) or infringe third-party rights, and Maslool has received or may receive a cease-and-desist notice, takedown request, or legal challenge;

10.5.3 Technical, Equipment & Feasibility Limitations

(a) The service exceeds the technical capabilities, equipment limitations, or skill set of Maslool’s personnel or facility, including but not limited to:

• Items too large, too small, too delicate, or too complex for available equipment;
• Materials that are too hard, too soft, too brittle, or otherwise unsuitable for available processes (e.g., ceramics, glass, certain exotic alloys, composite materials);
• Damage so severe that repair or restoration is not technically feasible without unacceptable risk of further damage or failure;
• Engraving designs that are too intricate, too small, or technically impossible to execute with available laser equipment and parameters;

(b) The item’s condition, structure, or prior modifications make service unsafe, imprudent, or likely to result in failure, damage, or injury;

(c) Required materials, consumables, parts, or expertise are unavailable, discontinued, or cannot be sourced within a reasonable timeframe or at reasonable cost;

10.5.4 Ethical, Reputational & Content Concerns

(a) The service involves content, designs, inscriptions, or modifications that Maslool determines, in its sole discretion, to be:

• Offensive, obscene, vulgar, profane, sexually explicit, or indecent;
• Hateful, discriminatory, racist, sectarian, or inciting violence or hatred against any race, religion, nationality, ethnicity, gender, sexual orientation, disability, or other protected or identifiable group;
• Promoting, glorifying, or endorsing illegal activity, violence, terrorism, extremism, criminal organizations, or drug use;
• Defamatory, libelous, slanderous, or injurious to the reputation of identifiable persons or entities;
• Infringing, misappropriating, or violating intellectual property rights (unauthorized use of trademarks, logos, brand names, copyrighted content, celebrity names or likenesses, or trade dress);
• Inconsistent with Maslool’s values, ethical standards, or brand identity, or that would expose Maslool to reputational harm, public backlash, boycotts, or legal or regulatory risk;

(b) The customer’s conduct, communications, or behavior is or has been abusive, threatening, harassing, disrespectful, or uncooperative toward Maslool staff, and Maslool determines that continuing the service relationship is undesirable or unsafe;

10.5.5 Commercial & Business Reasons

(a) The service is unprofitable, excessively time-consuming, or resource-intensive relative to the fee charged, and Maslool determines that performance is not commercially reasonable;

(b) The customer has failed to provide required information, documentation, authorizations, or approvals despite reasonable requests and reminders;

(c) The customer has a history of disputes, chargebacks, refund demands, or litigious conduct, and Maslool determines that continuing the service relationship presents unacceptable business or legal risk;

(d) Maslool’s workload, equipment availability, personnel availability, or operational capacity does not permit acceptance or timely completion of the service;

10.5.6 Refund Upon Refusal

(a) If Maslool refuses, declines, or discontinues a service before commencement or before substantial performance, and the refusal is not due to customer breach of representations/warranties (Section 10.2) or customer misconduct, Maslool will refund any advance payment or deposit paid for the refused service within fourteen (14) business days of the refusal decision.

(b) Refunds will be processed via the original payment method (or alternative method if original method is unavailable).

(c) If service has already commenced or is partially completed at the time of refusal or discontinuation, you remain liable for payment of service charges pro-rated for work performed up to the point of discontinuation, and only the unearned portion (if any) of advance payment will be refunded.

10.5.7 No Liability for Refusal or Discontinuation

Maslool shall have no liability to you for any direct, indirect, incidental, consequential, reputational, or punitive damages, losses, costs, or expenses arising from or related to Maslool’s refusal, modification, suspension, or discontinuation of service, including but not limited to:

• Loss of use, inconvenience, or delay;
• Cost of alternative service providers;
• Shipping or transportation costs;
• Opportunity costs or lost profits;
• Emotional distress or disappointment;
• Reputational harm;

The refund of unearned advance payments (if applicable under Section 10.5.6) is your sole and exclusive remedy for refusal or discontinuation of service.

10.6 Service Turnaround, Collection & Abandoned Property

10.6.1 Service Turnaround Estimates

(a) Estimates, not guarantees: Any service turnaround timeframe, completion date, or delivery date communicated by Maslool (whether orally, in writing, on invoices, service orders, website, or marketing materials) is an estimate only and is not a binding commitment, promise, or guarantee.

(b) Factors affecting turnaround: Actual turnaround time may vary and may be delayed due to factors including but not limited to:

• Workload and queue: Volume of service requests, seasonal demand fluctuations, backlog;
• Material complications: Items requiring more extensive repair, restoration, or preparation than initially assessed; discovery of hidden damage, defects, or complications during service;
• Equipment maintenance or failure: Scheduled maintenance, unscheduled repairs, equipment breakdowns, or equipment upgrades;
• Supply chain factors: Delays in receiving consumables, abrasives, spare parts, or materials required for service;
• Personnel availability: Illness, leave, training, or turnover of skilled personnel;
• Proof approval delays: For engraving services, delays in customer review and approval of proofs;
• Technical challenges: Unforeseen technical difficulties, trial-and-error requirements, or need for specialized techniques;
• Force majeure events: Events beyond Maslool’s control (see Section 22);

(c) No liability for delay: Maslool is not liable for any damages, losses, costs, or consequences arising from delays in service completion, including but not limited to:

• Missed events, deadlines, or occasions (gifts, commemorations, competitions, etc.);
• Opportunity costs or lost profits;
• Cost of alternative or expedited services;
• Inconvenience, frustration, or emotional distress;

(d) Communication of delays: Maslool will use reasonable efforts to communicate significant or extended delays to customers via phone, email, or SMS, but is under no obligation to provide daily or frequent updates.

10.6.2 Completion Notice & Collection Obligation

(a) Completion notice: Upon completion of service, Maslool will notify you via one or more of the following methods (at Maslool’s discretion):

• SMS to the mobile number you provided;
• WhatsApp message to the mobile number you provided;
• Email to the email address you provided;
• Phone call to the phone number you provided;

(b) Reasonable efforts: Maslool will make reasonable efforts to contact you using the contact information you provided, but is not responsible for failed delivery due to incorrect contact details, full mailboxes, spam filters, non-functioning phone numbers, or other customer-side issues.

(c) Collection deadline: You must collect or arrange collection of the completed item(s) within thirty (30) calendar days of the date of the completion notice.

(d) Storage: Items awaiting collection will be stored at Maslool’s facility with reasonable care, but storage is provided as a courtesy only. Maslool is not a professional bailee or warehouseman, and storage conditions may vary (temperature, humidity, security).

10.6.3 Abandoned Property Procedure

(a) Uncollected items: If an item remains uncollected for sixty (60) calendar days after the completion notice date, the item may be treated as potentially abandoned property under UAE law.

(b) Additional contact attempts: Before deeming an item abandoned, Maslool will make at least two (2) additional good-faith attempts to contact you (in addition to the original completion notice) via phone, email, and SMS, requesting collection.

(c) Final written notice: If you do not respond or collect the item after the additional contact attempts, Maslool will send a final written notice via email and (if feasible) registered mail to your last known postal address (if provided), stating:

• The item will be deemed abandoned property if not collected within fifteen (15) calendar days of the final notice (“Cure Period“);
• Outstanding service charges, storage fees (if any), and administrative costs;
• That failure to collect may result in disposal or sale of the item;

(d) Right to dispose or sell: If the item is not collected within the Cure Period, and Maslool has complied with the notice procedures in this Section 10.6.3, Maslool may, in accordance with Federal Decree-Law No. 50 of 2022 (Civil Transactions Law, Article 892 and related provisions) and any applicable local regulations:

• Dispose of the item (discard, recycle, or destroy) if the item has negligible value or if disposal is more cost-effective than sale; OR
• Sell the item via private sale, auction, consignment, or other commercially reasonable method;

(e) Recovery of costs: Proceeds from sale (if any) will be applied in the following order:

1. Unpaid service charges and fees;
2. Storage fees (if any) calculated at a reasonable daily or monthly rate;
3. Administrative costs, disposal costs, selling costs, and legal fees (if any);
4. Any remaining net proceeds will be held in a separate account for the benefit of the customer;

(f) Holding period for proceeds: Any net proceeds remaining after recovery of costs will be held for a period of one (1) year from the date of sale. If you contact Maslool and provide proof of ownership within that one-year period, the net proceeds (if any) will be refunded to you, less any costs or fees incurred.

(g) Forfeiture: If you do not claim the net proceeds within the one-year holding period, the proceeds will be forfeited and will become the property of Maslool, to the extent permitted by UAE law.

10.6.4 Customer Liability for Storage & Costs

(a) No storage fees for timely collection: Maslool does not charge storage fees if items are collected within the thirty (30) day collection deadline.

(b) Storage fees for extended delays: Maslool reserves the right to charge reasonable storage fees (calculated at a rate not exceeding AED 10 per day or AED 300 per month) for items remaining uncollected beyond sixty (60) days after the completion notice, in addition to unpaid service charges.

(c) Customer liability: You remain liable for payment of all service charges, storage fees, and costs even if the item is ultimately deemed abandoned or disposed of.

10.6.5 No Liability for Abandoned Property Process

Maslool shall have no liability for loss, damage, diminished value, or disposal of items arising from or related to the abandoned property process, including but not limited to:

• Deterioration, corrosion, or damage during extended storage;
• Loss or theft of items during storage (unless caused by Maslool’s gross negligence or willful misconduct);
• Sale of items for less than your perceived value or market value;
• Emotional, sentimental, or subjective loss arising from disposal or sale;

provided that Maslool has complied with the notice and procedure requirements set forth in this Section 10.6.3 and applicable UAE law.

10.7 Release, Hold Harmless, Indemnification & Liability Limitations

10.7.1 Voluntary Assumption of Risk (Maximum Extent Permitted by Law)

To the maximum extent permitted under applicable UAE law, and subject to the preservation of mandatory non-waivable consumer rights set forth in Section 9.5, by submitting an item for service and proceeding with service after full disclosure of risks in Sections 10.1 and 10.3, you VOLUNTARILY AND KNOWINGLY ASSUME all risks inherent in the services, including but not limited to:

• Material-inherent risks and variable outcomes are described in Section 10.1.
• Foreseeable service risks described in Section 10.3;
• Risk of revelation or worsening of pre-existing hidden defects;
• • Risk of revelation or worsening of pre-existing hidden defects;
  • Risk of outcomes that do not meet your subjective expectations or aesthetic preferences;
  • Risk of material-dependent, unpredictable, or variable outcomes despite exercise of reasonable skill and care by Maslool;

  10.7.2 Release of Claims (Subject to Mandatory Law)

  (a) Broad Release: To the maximum extent permitted under UAE law, you IRREVOCABLY AND UNCONDITIONALLY RELEASE, WAIVE, AND DISCHARGE Maslool Hunting Requisites Trading, its owner(s), shareholders, partners, beneficial owners, directors, officers, managers, employees, agents, independent contractors, consultants, service providers, affiliates, subsidiaries, parent companies, successors, assigns, and insurers (collectively, the “Released Parties“) from any and all past, present, and future claims, demands, actions, causes of action, suits, proceedings, liabilities, damages, losses, costs, expenses (including attorneys’ fees and expert witness fees), and any other legal or equitable remedies of any kind or nature whatsoever, whether known or unknown, foreseen or unforeseen, arising out of or related to:

  (i) Material-Inherent Risks & Variable Outcomes: Material-inherent risks, variable outcomes, material-dependent behaviors, unpredictable results, and limitations described in Sections 10.1, 10.3, and 10.4.4;

  (ii) Pre-Existing Defects: Pre-existing defects, hidden damage, latent flaws, manufacturing defects, or structural weaknesses present in the item prior to Maslool’s service, whether or not revealed, exposed, worsened, or caused to manifest by service operations;

  (iii) Approved Designs & Content: Design choices, content, specifications, text, spelling, grammar, layout, placement, or other elements approved by you in proofs, service requests, intake forms, or communications (see Section 10.4.3);

  (iv) Normal Material Behavior: Normal, expected, and foreseeable material behavior under heat, abrasion, chemical exposure, mechanical stress, vibration, or other service-related conditions, including heat tint, discoloration, adhesive weakening, finish variation, geometry changes, and material removal;

  (v) Service Outcome Dissatisfaction: Subjective dissatisfaction, aesthetic disappointment, unmet expectations, or outcomes that do not achieve your desired or hoped-for results (performance, appearance, functionality), where such outcomes are within the range of inherent variability and do not constitute defects in workmanship;

  (vi) Disclosed Limitations: Any outcome, risk, limitation, or exclusion expressly disclosed, described, or warned of in these Terms (Sections 9, 10, and related provisions);

  (b) Third-Party Claims Release: You release the Released Parties from third-party claims arising from:

  • Your submission of items that are stolen, unlawfully possessed, counterfeit, infringing, or subject to third-party ownership claims, liens, or interests;
  • Your provision of content, designs, text, logos, or specifications that infringe intellectual property rights (trademarks, copyrights, publicity rights, trade secrets) of third parties;
  • Your breach of representations or warranties in Section 10.2;

  (c) Scope of Release: This release applies to claims based on any legal theory, including but not limited to:

  • Breach of contract, breach of warranty, breach of implied warranty;
  • Negligence, gross negligence (to the extent waivable under UAE law);
  • Strict liability, product liability, or premises liability (to the extent waivable);
  • Misrepresentation (except fraudulent misrepresentation);
  • Breach of fiduciary duty, breach of duty of care;
  • Unjust enrichment, restitution, or quantum meruit;
  • Statutory, common law, or equitable claims (to the extent waivable);

  (d) Preservation of Non-Waivable Rights: Notwithstanding the above, this release does NOT extend to, and nothing in this Section 10.7 waives, releases, or limits:

  • Claims for death or personal injury caused by Maslool’s negligence (which cannot be excluded under UAE law);
  • Claims arising from Maslool’s fraud, fraudulent misrepresentation, willful misconduct, or intentional harm;
  • Claims arising from Maslool’s gross negligence (to the extent gross negligence liability cannot be lawfully waived or excluded under UAE law);
  • Mandatory, non-waivable consumer protection rights under Federal Decree-Law No. 15 of 2020 on Consumer Protection, Federal Decree-Law No. 50 of 2022 (Civil Transactions Law), or other applicable mandatory UAE consumer protection legislation, to the extent such rights cannot be lawfully waived (see Section 9.5);
  • Any other liability that cannot be lawfully excluded or limited under applicable mandatory provisions of UAE law or UAE public policy;

  10.7.3 Indemnification (Unlimited and Unconditional)

  (a) Indemnification Obligation: You agree to INDEMNIFY, DEFEND, AND HOLD HARMLESS the Released Parties from and against any and all third-party and governmental claims, actions, proceedings, investigations, demands, assessments, judgments, liabilities, damages, losses, fines, penalties, sanctions, seizures, forfeitures, costs, and expenses (including but not limited to reasonable attorneys’ fees, expert witness fees, investigation costs, forensic analysis costs, court costs, arbitration costs, settlement costs, regulatory compliance costs, and costs of remedial or corrective actions) arising out of or related to:

  (i) Breach of Representations or Warranties: Your breach or alleged breach of any representation, warranty, covenant, or confirmation in Section 10.2, including but not limited to:

  • Submission of stolen, counterfeit, unlawfully possessed, or infringing items;
  • False or fraudulent identity, ownership, or authorization claims;
  • Failure to disclose material facts, prior damage, or known defects;
  • Violation of weapons laws, export controls, sanctions, or other legal requirements;

  (ii) Third-Party Ownership or Rights Claims: Claims by third parties (individuals, entities, or governmental authorities) alleging:

  • Ownership, superior title, lien, security interest, or other property interest in the item;
  • Theft, conversion, misappropriation, or unlawful possession of the item by you;
  • Intellectual property infringement (trademark, copyright, trade dress, patent, trade secret, publicity rights) arising from content, designs, logos, text, or specifications you provided or approved;

  (iii) Governmental Seizure, Forfeiture, or Penalties: Seizure, confiscation, detention, forfeiture, or destruction of items, or imposition of fines, penalties, sanctions, or administrative actions by customs, police, regulatory authorities, or courts, arising from or related to:

  • Your violation of UAE weapons laws, import/export laws, customs laws, sanctions, or other legal requirements;
  • Your fraudulent documentation, false declarations, or document forgery;
  • Your unlawful possession, carriage, or intended use of items;

  (iv) Regulatory Investigations or Enforcement: Regulatory investigations, inquiries, audits, enforcement actions, administrative proceedings, fines, penalties, sanctions, or license suspensions or revocations imposed on Maslool or the Released Parties arising from or related to your conduct, transactions, or violations;

  (v) Litigation Defense Costs: Costs incurred by the Released Parties in defending against claims, actions, or proceedings (whether criminal, civil, administrative, or regulatory) arising from your conduct, breaches, or violations, regardless of the outcome of such proceedings;

  (vi) Reputational Harm Mitigation: Costs incurred by Maslool in mitigating, responding to, or remedying reputational harm, public relations crises, media coverage, social media backlash, boycotts, or loss of business or customer confidence arising from your conduct, content, or violations;

  (b) Unlimited Amount: This indemnification obligation is UNLIMITED IN AMOUNT and is not subject to the liability caps or limitations set forth in Section 9.4.1(c) or Section 24.1. You shall indemnify the Released Parties for the full amount of all indemnifiable claims, losses, and expenses, without limitation.

  (c) Defense Control: Maslool reserves the right, at its sole discretion and at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you. In such event:

  • You shall cooperate fully with Maslool and its legal counsel;
  • You shall provide all information, documents, testimony, and assistance reasonably requested;
  • You shall not settle, compromise, or admit liability without Maslool’s prior written consent;
  • Maslool’s assumption of defense does not waive or limit your indemnification obligations;

  (d) Immediate Payment Obligation: Upon written demand from Maslool (with reasonable documentation of indemnifiable losses or expenses), you shall immediately pay or reimburse Maslool for indemnifiable amounts within thirty (30) calendar days of demand. Failure to pay shall result in:

  • Accrual of interest at the rate of 9% per annum (or the maximum rate permitted by UAE law, whichever is lower) from the date of demand until paid in full;
  • Right of Maslool to pursue legal action for recovery, including collection costs and additional attorneys’ fees;
  • Offset against any amounts owed to you (refunds, credits, proceeds from abandoned property, etc.);

  (e) Survival: This indemnification obligation SURVIVES termination, cancellation, completion, or expiration of the service relationship, these Terms, or any transaction, and remains binding and enforceable in perpetuity with respect to conduct, breaches, or violations occurring during the term of your relationship with Maslool.

  10.7.4 Hold Harmless Covenant (Affirmative Obligation)

  (a) Affirmative Duty: In addition to the release and indemnification obligations above, you affirmatively covenant and agree to HOLD HARMLESS the Released Parties from any and all liabilities, damages, claims, and expenses arising from the matters described in Sections 10.7.2 and 10.7.3.

  (b) Meaning of “Hold Harmless”: “Hold harmless” means that you agree to take all actions necessary to ensure that the Released Parties do not suffer any loss, liability, damage, or expense, including but not limited to:

  • Defending claims or actions brought against the Released Parties;
  • Paying judgments, settlements, or awards entered against the Released Parties;
  • Reimbursing costs and expenses incurred by the Released Parties;
  • Taking corrective actions to remedy or mitigate harm;
  • Cooperating with authorities to resolve investigations or proceedings;

  10.7.5 Limitation of Maslool’s Liability for Services

  (a) Subject to Mandatory Law: Subject to the preservation of mandatory non-waivable consumer rights in Section 9.5 and non-excludable liabilities in Section 10.7.2(d), Maslool’s total aggregate liability for any and all claims arising out of or related to services performed under this Section 10 (sharpening, restoration, laser engraving, or other services) is strictly limited to the lesser of: (i) The amount actually paid by you to Maslool for the specific service giving rise to the claim (service fee only, excluding product cost); OR (ii) AED 200 (Two Hundred United Arab Emirates Dirhams).

  (b) Exclusion of Consequential Damages: To the maximum extent permitted by UAE law, Maslool shall NOT BE LIABLE for any:

  • Indirect, incidental, special, consequential, or punitive damages;
  • Loss of use, loss of profits, loss of revenue, loss of business opportunity, or economic loss;
  • Diminished value, loss of resale value, or loss of collectible value of items;
  • Sentimental value, emotional distress, mental anguish, or psychological harm;
  • Reputational harm, embarrassment, or inconvenience;
  • Cost of substitute or alternative services;
  • Shipping, transportation, or travel costs;

  EVEN IF MASLOOL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES or such damages were reasonably foreseeable.

  (c) Basis of Bargain: You acknowledge and agree that:

  • The disclaimers, exclusions, releases, and liability limitations in this Section 10 and Section 9 reflect a fair and reasonable allocation of risk between you and Maslool;
  • Service fees charged by Maslool are calculated based on this allocation of risk and would necessarily be substantially higher if Maslool assumed unlimited liability;
  • These limitations are an essential and material basis of the bargain and are a condition of Maslool’s willingness to provide services;
  • These limitations apply even if any limited remedy provided herein fails of its essential purpose;

  10.7.6 Exclusive Remedies

  The remedies expressly set forth in Section 9.2 (re-performance or service fee refund for workmanship defects), Section 10.4.6 (remedy for Maslool engraving execution errors), and Section 10.5.6 (refund of advance payment for refused services) are your SOLE, EXCLUSIVE, AND CUMULATIVE REMEDIES for any and all claims arising out of or related to services, and NO OTHER REMEDIES (whether in contract, tort, equity, or statute) are available, except to the extent mandatory UAE law requires additional non-waivable remedies.

  10.7.7 Acknowledgment of Informed, Voluntary, and Bargained-For Agreement

  By proceeding with services, you EXPRESSLY ACKNOWLEDGE, CONFIRM, AND AGREE that:

  (a) You have READ, UNDERSTOOD, AND VOLUNTARILY AGREED to the releases, waivers, limitations, exclusions, and indemnification obligations set forth in this Section 10.7 and throughout Section 10;

  (b) You have had SUFFICIENT OPPORTUNITY to review these terms, ask questions, seek clarification from Maslool personnel, seek independent legal advice, and negotiate or decline service;

  (c) These provisions are NOT ADHESION CONTRACT TERMS imposed on you without opportunity for negotiation, but rather are informed, voluntary, bargained-for provisions that reflect the inherent risks of services, the nature of the services, industry standards, and reasonable commercial practice;

  (d) You are NOT RELYING on any oral or written representations, assurances, warranties, or promises made by Maslool or its personnel that are not expressly set forth in these written Terms;

  (e) You WAIVE ANY CLAIM that you did not understand, were not informed of, or did not have the opportunity to review or negotiate these provisions;

  (f) Your submission of items for service and proceeding with service constitutes your BINDING, IRREVOCABLE ACCEPTANCE of these provisions;

  10.7.8 Severability & Enforceability to Maximum Extent

  If any provision of this Section 10.7 is held by a court or arbitral tribunal to be invalid, unenforceable, unconscionable, or contrary to UAE public policy:

  (a) Such provision shall be REFORMED, MODIFIED, OR LIMITED to the minimum extent necessary to make it valid, enforceable, and consistent with UAE law, while preserving to the maximum extent possible the original intent and economic allocation of risk;

  (b) If reformation is not possible, the provision shall be SEVERED, and all other provisions of this Section 10.7 and Section 10 shall REMAIN IN FULL FORCE AND EFFECT;

  (c) The releases, waivers, limitations, and indemnification obligations shall be ENFORCED TO THE MAXIMUM EXTENT PERMITTED BY UAE LAW, even if such enforcement results in partial rather than complete protection for Maslool;

  (d) Any reduction in the scope or enforceability of these provisions shall be NARROWLY CONSTRUED and shall not be interpreted as invalidating or reducing the enforceability of other provisions or applications.